Frequently Asked Questions
Everything you need to know about shopping organic and sustainable.
Are all your products certified organic?
Yes, we prioritize products that are certified organic by recognized bodies such as the Soil Association or EU Organic. If a product is wild-crafted or natural but not certified, this will be clearly stated on the product page.
How do you ensure the freshness of perishable goods during shipping?
We use eco-friendly thermal liners and ice packs to maintain optimal temperatures for chilled and fresh items. These orders are prioritized for express delivery to ensure they arrive in peak condition.
Do you offer plastic-free packaging options?
Sustainability is at our core. We use recyclable cardboard boxes, paper tape, and biodegradable fill. We are constantly working with suppliers to minimize single-use plastics across our entire range.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full refund or replacement.
Where do you deliver and how much does it cost?
We offer nationwide shipping. Standard delivery is free on orders over $50. For smaller orders, a flat rate of $5.99 applies. Express and same-day delivery options are available in select urban areas.
How can I track the status of my order?
Once your order is dispatched, you will receive an email containing a tracking link. You can also log into your Planet Organic account to view real-time updates on your shipment's progress.